The curriculum support service is an add-on to our Core Service.
The service extends cover to include all devices used by teaching staff and pupils, including networking and server systems. The service also entitles schools to unlimited technical support for both admin and curriculum systems whether onsite or remote. This allows schools to easily budget for their IT support costs and avoid unexpected bills.
This service allows Head Teachers and ICT coordinators to concentrate on the teaching and learning aspects of ICT. Our trained technical staff can then advise the school on all technical items, such as hardware and software purchases, assisting the school to make informed decisions on all ICT implementations.
The Benefits
Schools IT Helpdesk - 91 50900
A single point of contact for IT Support whether admin or curriculum. Where calls cannot be resolved by 1st line staff they can immediately be forwarded onto 2nd line for further investigation.
Single IT Support Provider
The same team deliver both admin and curriculum support: our technical staff therefore have the knowledge and ability to deal with both systems.
iPad Mobile Device Management (MDM)
The MDM solution allows us or schools to remotely manage Apple iOS devices (staff or students) resulting in more time for staff to focus on teaching and learning.
Automatic Account Creation
School Logins and Office 365 Accounts are automatically created for staff and students once they are entered into SIMS. Accounts are also removed as people leave your school.
Student Office 365 Accounts (Email, Lync, OneDrive)
Unlimited Office 365 accounts for students. Schools choose which elements are enabled and control who students can send email to and receive email from to help support e-safety. Staff are covered under the 'Core' support contract.
Annual IT Health Check
Schools will receive an annual IT Health Check during which we will review your IT system as a whole. The results and recommendations will then be discussed with the school to build an individual development plan.
Remote Support
We offer remote assistance to any machine within your school, silently deploy software / fixes and schedule maintenance to run out of hours.
Remote Monitoring
Proactive monitoring of all core IT systems including Servers, Network Switches, Wireless Network and your EMBC Internet connection. Where a fault or potential faults are discovered they are automatically logged and will be dealt with by members of our technical team.
Curriculum Support Meetings
Our Curriculum Support meetings are targeted at Head Teachers and ICT co-ordinators, although anyone is welcome to attend. Schools can also opt to send more than one person. During these meetings schools will be kept up-to-date with our services and be involved in open discussions on issues affecting schools. It is also an opportunity to share good practice with other colleagues and give us direct feedback to help our service evolve.
DBS Cleared Staff
All staff within the Schools IT Team are DBS cleared by Nottingham City Council.