The Core IT Service is designed to support your admin hardware and systems including the school's Internet connection.
The Core SIMS Support Service is designed to provide you with a comprehensive range of inclusive services that will enable you to take full advantage of all that SIMS has to offer in the Office and in the Classroom
The Benefits
Dedicated Schools IT Service desk
Our service desk provides support exclusively to schools and is a single point of contact for Technical and SIMS support with direct access to SIMS specialists.
Unlimited SIMS Support
Our SIMS team, including Assessment specialists, provide comprehensive support for all areas of SIMS to all users from Administrators to Subject Leaders and Senior Managers. Our support package includes all statutory data returns, working in collaboration with data collection teams to provide a seamless service.
Annual Account Management Meeting
Annual visit from a Senior SIMS Consultants to plan and develop how your school can maximise its usage of SIMS in line with the planned outcomes of your School Development Plan.
Unlimited Training
We offer an extensive range of courses and workshops to suit all SIMS users. Our training is held in a purpose built training centre and led by highly skilled, experienced trainers. Your core package includes unlimited access to this valuable resource.
Automatic SIMS Upgrades and Patches
All patches and upgrades are applied automatically to ensure access to new features and statutory returns functionality. Upgrades are processed out of hours to avoid disruption.
Remote Access
24/7 access to all school systems including SIMS for up to five users as standard. Invaluable for the Senior Management Team and Assessment Co-ordinators who can access live SIMS data while away from the school site.
Extranet Access
Access to Schools IT's Extranet pages with dedicated sections for Assessment Co-ordinators, SENCOs, Senior Leadership Team and Administrators.
Schools IT Newsletter
Informative monthly bulletin outlining upcoming priorities for key SIMS users, including Termly Tasks, Top Tips, Case Studies and full guidance for all statutory returns.
3rd Party Application Support
Our support teams also provide support for popular third party applications such as Schoolcomms or InVentry.
Trusts and Academies
We can offer bespoke consultancy and training sessions for Learning Trusts and Academy Groups to suit your specific requirements.
DBS Checked Staff
All staff within the Schools IT Team are DBS checked by Nottingham City Council.